Work Experience

Freelance Print & Digital Design

• Worked with over 20 clients to bring their web and graphic design ideas into reality by producing high-quality and effective deliverables
• Collaborated closely with clients to determine project goals and objectives, utilizing research and analytics to achieve a sound product strategy and outcome
• Developed people-focused campaigns and content for community organizations aiming to educate or bring awareness to issues important to their communities

Patient Information Clerk

• Used meticulous attention to detail and clear communication methods to support clinical operations across all inpatient units and outpatient clinics in the hospital including the Emergency Department, Intensive Care, Psychiatry, and Surgical Wards
• Provided technical support to colleagues, patients, and families with various systems including EPIC, MyChart, Microsoft Office, Shiftmaker, and more
• Developed people-focused campaigns and content for community organizations aiming to educate or bring awareness to issues important to their communities

Medical Secretary

• Worked with more than 20 clients to bring their web and graphic design ideas into reality by producing high-quality and effective deliverables
• Collaborated closely with clients to determine project goals and objectives, utilizing research and analytics to achieve a sound product strategy and outcome
• Developed people-focused campaigns and content for community organizations aiming to educate or bring awareness to issues important to their communities

Program Administrator

• Developed new procedures to identify the expectations for the newly formed student council for the music program as well as defining processes for the group to get support from the department or wider university
• Supported the planning and preparation for several events and meetings which included event promotion, set up, graphic design, and taking minutes
• Created several new easy to access resources to make the student experience smoother and more positive for students in this new program

Communications Coordinator

• Proposed new initiatives and methods to improve communication with over 35,000 members, including newsletters, in-person outreach, and flyer / literature design
• Developed, rebranded, and maintained the organization’s new website, utilizing user-centric principles to achieve high user retention and enjoyment
• Designed entirely new brand guidelines and content strategy resulting in a 150% increases in event turnout, 70% increase in social media engagement, 120% increase in voter turnout

Marketing and Design Assistant

• Supported the major rebrand to “the Creative School” by developing brand assets and guidelines based on the opinions and needs of more than 5,000 students and a wider community of over 30,000 alumni, faculty and other stakeholders
• Created low and high level wireframes and concept designs to aid with usability testing and team strategizing
• Designed user experiences for both web & mobile use cases to ensure a seamless experience between desktop and mobile users
• Collaborated with the team to ensure the highest levels of web accessibility standards were met across the entire website to ensure a positive user experience for all

Marketing and Outreach Assistant

• Worked with more than 20 clients to bring their web and graphic design ideas into reality by producing high-quality and effective deliverables
• Collaborated closely with clients to determine project goals and objectives, utilizing research and analytics to achieve a sound product strategy and outcome
• Developed people-focused campaigns and content for community organizations aiming to educate or bring awareness to issues important to their communities

Residence Advisor

• Developed and ran more than ten programs or events that emphasized inclusivity and holistic wellness within residence
• Fostered strong and vibrant communities through events and programming that was directly responsive to the changing needs of the community
• Communicated important updates to students through the use of newsletters and social media while maintaining a fun and informal atmosphere for students

Guest Service Agent

• Represented the university and hotel operations to guests on a daily basis, providing exemplary service and support
• Troubleshooted major issues and responded to emergencies that occurred during off-hours when management was not present
• Developed new processes to streamline check-ins and check-outs for large groups
• Ensured the cash drawers and financial records were kept accurate and safe

Equity and Communty Inclusion Assistant

• Supported with the planning and execution of a major international conference on power and privilege hosted by our office
• Led various projects to improve the organization and logistics of the department's operations
• Drafted slide decks, speeches, and letters for the Vice President of Equity and Comunity Inclusion of the university

Communications Lead

• Supported a large team with external communications via email, websites, and multiple social media accounts
• Successfully passed a referendum to increase the funding for the centres in coordination with the entire team
• Created and worked on new projects to help increase the awareness regarding Equity, Diversity and Inclusion on campus

Science Outreach Lead

• Developed new activities for the science summer camp to introduce 8 to 12 year olds to fundamental computer science skills and concepts
• Responsible for supervising and caring for between 20 and 30 children during science experiments, lunch breaks, and athletic activities
• Wrote guidelines and policies to support the departments mission of science education for under-represented youth in STEM

Reception and Special Projects Specialist

• Provided front-line support with appointment bookings and accessibility needs to students using the dozens of services run through the department
• Practiced strict confidentiality while handling and processing medical and legal documentation for students
• Led and participated in various projects to enhance the student experience and academic support provided to students including all-night study events near exam periods, creating all new accessible guides to all our services, and supporting the department's rebrand

Service and Design Lead

• Operated the point-of-sale system and ensured the smooth operation of the store by re-stocking shelves and maintaining a clean and organized store front
• Provided customers with design advice and guidance for their custom t-shirt orders and regularly delivered on our "10-minute t-shirt" promise
• Fulfilled bulk orders with maximum efficiency while ensuring top quality designs on upwards of one-thousand shirts per order

Office Assistant

• Supported the operations and logistics of the HVAC teams during extreme weather events and other high-volume periods
• Triaged urgent customer calls and emails to the proper team member and was responsible for responding to non-urgent customer inquiries
• Ensured the office and warehouse remained organized during high-volume periods to minimize impact on work crews